FAQ


1. What payment methods are available
a) PayByLink express payments

Alior Bank S.A. (Pay with Alior Bank)

Bank BPS

Bank Millennium

Bank Pekao S.A (Pekao24 Transfer)

Bank Pocztowy

BNP Paribas

BOŚ Bank

Citibank Handlowy S.A. (Pay with Citi Handlowy)

Credit Agricole

Getin Bank

IdeaBank

ING Bank Śląski

Inteligo (Pay with Inteligo)

PKO Bank Polski S.A. (iPKO)

mBank (mTransfer)

Nest Bank

Noble Bank

Pay Way Toyota Bank

PBS Bank

PeoPay

Invest-Bank S.A.

Santander Bank Polska

SGB

SKOK

b)BLIK

2. What kind of form will customer receive the purchase document?

Each customer can choose between a VAT invoice and a receipt.

3.Can I order a package and pay on delivery?

We do not have a download option

4. Can each product be returned?
Not every product is returnable. Items that have been made to order cannot be returned.

5. What is the return procedure?
The customer has the right to return the goods within 14 days of receiving the product. All you have to do is inform the shop about your intention to return it, and then return the product to our company's headquarters at your own expense. We will return the money to the account provided by you within 14 days

6.What are the delivery methods available?

a) In Poland, you can use the following delivery options:

DPD Collection point

DPD Pallet

parcel

InPost Courier

Inpost parcel lockers

b) outside Poland:

DPD courier

7. Is it possible to order without incurring shipping costs?

Yes, it is possible to use free shipping when ordering over PLN 50 and choosing the free Smile option only in Poland.

8. Can customers order from abroad?
Yes, there is such a possibility (to which countries you can order, check by expanding the country selection option)

9. Is it possible to place an order without registering?

Yes, it is possible to place an order without registration by clicking "Order without registration"

10. How can I follow my order?

You can always check the status of your order in your account after logging in.

11. What is the delivery time?

If the product is in stock, the package is sent within 1-3 days only in Poland, in the case of custom-made products, the delivery time is extended to 30 days

12. How can I complain about the purchased product?

https://sklep.gdm-grupa.eu/pl/rma-open.html