FAQ
What payment methods are available?
GDM MATRIX accepts three payment forms: PayByLink instant bank transfers, BLIK and standard bank transfer. Cash on delivery is not available.
PayByLink supports Polish banks including mBank (mTransfer), PKO Bank Polski (iPKO), ING Bank Śląski, Santander Bank Polska, Bank Pekao (Pekao24Przelew), Bank Millennium, Alior Bank, BNP Paribas, Credit Agricole, Citi Handlowy, Bank Pocztowy, BOŚ Bank, Nest Bank, Inteligo, PeoPay, Bank BPS, SGB and SKOK.
What proof of purchase will I receive?
During checkout you choose between a VAT invoice and a receipt. The document is sent to the e-mail address given in your order.
Can I pay on delivery?
No. Cash on delivery is not offered. Orders are paid in advance by online transfer, BLIK or standard bank transfer.
What delivery methods are available?
Within Poland: DPD parcel, DPD pickup point, DPD pallet, InPost Courier, InPost Parcel Lockers and ORLEN Paczka.
Outside Poland we ship with DPD courier.
When is delivery free?
Free delivery applies to orders above PLN 50 when the free Smile option is selected. It covers shipping within Poland only.
How long does order processing take?
If the product is in stock, we dispatch the parcel within 1–3 business days. Made-to-order products — including personalised fudge — have a lead time of up to 30 days.
Do you ship abroad?
Yes. We ship to the Czech Republic, Denmark, France, Germany, the Netherlands and Sweden. Select your delivery country in the top bar of the shop before adding products to the cart.
Can I order without registering?
Yes. Simply choose Order without registration during checkout.
How do I check my order status?
Your order status and tracking number are available after logging in, in your transaction history. If you ordered without registering, use the order status lookup.
Can every product be returned?
You have 14 days to withdraw from the contract without giving a reason. Made-to-order products are excluded — for example personalised fudge printed with your logo or custom design.
What is the return procedure?
Returns are submitted through the return form. Full terms are described on the Withdrawal from contract page.
How do I file a complaint about a product?
Complaints are submitted through the complaint form. Please include your order number and describe the issue.
Do you handle wholesale orders?
Yes. We work with retailers, wholesalers and companies. Open a wholesale account through wholesaler registration.
Can I order fudge with my own logo?
Yes. We produce personalised Krowka Szczecinska fudge — individually wrapped with your company logo, artwork or custom message. It works well as a corporate gift, conference giveaway, wedding favour or event souvenir. Terms are arranged individually — write to biuro@gdmbrands.pl or call +48 508 253 253.
